Questions We Hear
Most Often

Yes — every product we carry is sourced directly and checked for authenticity before it goes on the site. We never sell expired stock or counterfeit items, and batch details are visible on the packaging.

Absolutely — message us on WhatsApp with your skin type and concerns (dryness, breakouts, brightening, etc.) and we'll suggest products that actually fit your routine.

We deliver across Dhaka, with same-zone delivery to the Ashkona/Uttara area and wider delivery to the rest of the city and beyond. Delivery charges are calculated automatically at checkout based on your address.

We accept Cash on Delivery, bKash, and Nagad. For bKash and Nagad, you'll send payment to our account and enter your transaction ID at checkout so we can confirm it quickly.

Every order gets a tracking code the moment it's placed. Click "Track Order" in the menu and enter your Order ID or tracking code to see live status, from processing through out-for-delivery.

Often, yes — message us on WhatsApp with the brand and product name and we'll let you know if we can source it and what the price and timeline would look like.

Changes are easiest before your order ships. Message us on WhatsApp with your order ID as soon as possible and we'll do our best to accommodate the change or cancellation.

Keep most products in a cool, dry place away from direct sunlight, and check the expiry or period-after-opening symbol printed on the packaging. Some actives, like vitamin C serums, last longer if refrigerated.